DELIVERY AND RETURN INFORMATION

Wherever “website” or “store” is mentioned, it refers to GHOST® Vapes, the operator of www.ghost-vb.com

By placing an order through this website, you will be agreeing to the terms mentioned in the sections below. These terms are provided to ensure mutual acknowledgment and consent, setting clear expectations and safeguards for our services.

Shipping Information

• We are pleased to offer free shipping on all UK orders. Please note that our standard delivery times apply and additional fees may apply for express shipping.
• We offer free international shipping on all orders above £100. Please note that customers are responsible for any applicable customs fees or import duties. Please allow 7-14 business days for delivery, depending on your location. For more information on international shipping, please contact our customer service team.

Delivery Information

We provide an estimated dispatch time for your order, which you can view online. It’s important to keep in mind that the delivery timing of the order isn’t precise. Upon the shipment of your order, an email confirmation will promptly be dispatched to your inbox. If you haven’t got your delivery your order within 10-12 business days of the estimated delivery date. Then don’t hesitate to email or contact us to our Customer Support for further update and assistance.

Return & Refund Policy

• It is our belief that you will be thrilled with any products purchased from our store. That is because we go out of our way to ensure that they are designed and made to be just what you want. Be that as it may, we understand that you may sometimes change your mind.
• To return products purchased in our store, simply return the unopened & fully sealed item within 14 days and with your receipt of purchase. We will refund the price you paid for the goods and credit the refund amount to the account that you made payment with.
• Return shipping will be paid for at the customer’s expense, and customers will be required to arrange their own shipping.

Requirements for a Refund

• Items must still be sealed in the original manufacturer’s packaging and in resalable condition.
• Receipts issued on purchase must be available to process the returns.
• Product serial number must match the serial number on the receipt.
• If the returns criteria are not met fully, we will refuse the return.

Contact Us

If, for any reason, you are not completely satisfied with any goods or services that we provide, don’t hesitate to contact us on:

Via Email: operations@vapes-bars.com

Return Address:
Vapes Bars Limited
Office No. 440, 4th Floor
St. James Building, Rex House
4 – 12 Regent Street
London, SW1Y 4RG
Greater London, UK.